Privacy policy

NEVERDARK PRIVACY POLICY

At NeverDark we take your privacy 
seriously. This policy explains 
what information we collect, 
how we use it, and how we 
protect it.

This policy complies with the 
Protection of Personal Information Act 
(POPIA) — South Africa's data 
protection law.

📋 INFORMATION WE COLLECT

When you place an order or 
register on our store we collect:
— Your name and surname
— Email address
— Phone number
— Delivery address
— Payment information 
   (processed securely by PayFast — 
   we never store card details)
— Order history

When you browse our store we 
automatically collect:
— IP address
— Browser type
— Pages visited
— Time spent on pages

This browsing data helps us 
improve your shopping experience.

🔒 HOW WE USE YOUR INFORMATION

We use your personal information to:
— Process and deliver your orders
— Send order confirmation 
   and tracking information
— Respond to your queries 
   and support requests
— Send you marketing emails 
   (only if you opted in)
— Improve our store and 
   product range
— Comply with legal requirements

📧 MARKETING COMMUNICATIONS

We only send marketing emails 
and WhatsApp messages to customers 
who have explicitly opted in.

You can unsubscribe at any time by:
— Clicking unsubscribe in any email
— Replying STOP to any 
   WhatsApp message
— Contacting us directly

We will never sell your personal 
information to third parties. 
Ever.

🔐 HOW WE PROTECT YOUR INFORMATION

Your personal information is protected by:
— SSL encryption on our website 
   (the padlock in your browser)
— Secure payment processing 
   via PayFast
— Limited staff access to 
   customer data
— Regular security updates

💳 PAYMENT SECURITY

All payments on NeverDark are 
processed by PayFast — 
South Africa's most trusted 
payment gateway. 
We never see or store your 
card details. 
PayFast is PCI DSS compliant 
and fully secure.

🍪 COOKIES

Our store uses cookies to:
— Keep you logged in
— Remember your cart
— Analyse store traffic
— Improve your experience

You can disable cookies in 
your browser settings but 
this may affect your 
shopping experience.

👤 YOUR RIGHTS UNDER POPIA

Under South Africa's POPIA you have 
the right to:
— Access your personal information
— Correct inaccurate information
— Request deletion of your data
— Object to processing of your data
— Lodge a complaint with the 
   Information Regulator

To exercise any of these rights 
contact us on WhatsApp or email.

📱 CONTACT US

For any privacy related questions 
or requests contact us on WhatsApp 
during business hours 
(Monday–Friday 8am–6pm, 
Saturday 9am–2pm).

Last updated: March 2026

NeverDark — Load shedding sorted. 
Life uninterrupted. 🔦🇿🇦